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Selama 2017, Pengaduan yang Masuk di OJK Sulampua Didominasi Sektor Perbankan

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Pengaduan nasabah ke Otoritas Jasa Keuangan (OJK) Regional enam Sulawesi, Maluku dan Papua masih didominasi pengaduan masalah sektor perbankan.

Kepala OJK Regional enam Sulampua, Bambang Kiswono dalam siaran pers di Makasar Senin (8/5) menyatakan, total pengaduan yang masuk pada periode Januari hingga Maret 2017 lalu sebanyak 165 pengaduan. Dari jumlah itu sekitar 62 persen pengaduan masalah perbankan, seperti kredit bermasalah, klaim asuransi, kartu kredit, sistem pembayaran dan tabungan. kemudian disusul sektor Industri Keuangan Non Bank (IKNB) sekitar 30 persen dan sisanya layanan non lembaga jasa keuangan. Bambang menjelaskan akses pengaduan konsumen dilakukan melalui beberapa media layanan, seperti secara Walk-in, surat tembusan, surat langsung dan melalui telepon. Dari total 165 pengaduan yang masuk, sekitar 87 persen statusnya telah selesai, satu persen telah diteruskan ke Kantor Pusat OJK, dan 12 persen masih dalam proses identifikasi. Menurut Bambang , setiap pengaduan yang masuk di OJK akan ditindaklanjuti sesuai mekanisme persuasif. Utamanya memediasi pertemuan antara konsumen yang mengadu dengan industri yang bersangkutan. Muh.Said

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